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Code Editor : troubleshoot-apache.html
<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <!-- Always force latest IE rendering engine or request Chrome Frame --> <meta content="IE=edge,chrome=1" http-equiv="X-UA-Compatible"> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <!-- Use title if it's in the page YAML frontmatter --> <title>Troubleshoot Apache Startup Problems</title> <link href="/dashboard/stylesheets/normalize.css" rel="stylesheet" type="text/css" /><link href="/dashboard/stylesheets/all.css" rel="stylesheet" type="text/css" /> <link href="//cdnjs.cloudflare.com/ajax/libs/font-awesome/3.1.0/css/font-awesome.min.css" rel="stylesheet" type="text/css" /> <script src="/dashboard/javascripts/modernizr.js" type="text/javascript"></script> <link href="/dashboard/images/favicon.png" rel="icon" type="image/png" /> </head> <body class="docs docs_troubleshoot-apache"> <div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1&appId=277385395761685"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> <div class="contain-to-grid"> <nav class="top-bar" data-topbar> <ul class="title-area"> <li class="name"> <h1><a href="/dashboard/index.html">Apache Friends</a></h1> </li> <li class="toggle-topbar menu-icon"> <a href="#"> <span>Menu</span> </a> </li> </ul> <section class="top-bar-section"> <!-- Right Nav Section --> <ul class="right"> <li class=""><a href="/applications.html">Applications</a></li> <li class=""><a href="/dashboard/faq.html">FAQs</a></li> <li class="active"><a href="/dashboard/howto.html">HOW-TO Guides</a></li> <li class=""><a target="_blank" href="/dashboard/phpinfo.php">PHPInfo</a></li> <li class=""><a href="/phpmyadmin/">phpMyAdmin</a></li> </ul> </section> </nav> </div> <div id="wrapper"> <div class="hero"> <div class="row"> <div class="large-12 columns"> <h1>Documentation</h1> </div> </div> </div> <div class="row"> <div class="large-12 columns"> <ul class="sub-nav"> <li> <a class="pdf" target="_blank" href="/dashboard/docs/troubleshoot-apache.pdf"> Download PDF <span>troubleshoot-apache.pdf</span> </a> </li> </ul> <article class="asciidoctor"> <aside> <h3>Contents</h3> <ol class="sections"> <li><a href="/dashboard/docs/troubleshoot-apache.html#port_80_in_use_by_pid_4">Port 80 in use by PID 4</a></li> <li><a href="/dashboard/docs/troubleshoot-apache.html#ports_80_and_443_in_use_by_skype">Ports 80 and 443 in use by Skype</a></li> <li><a href="/dashboard/docs/troubleshoot-apache.html#port_443_in_use_by_vmware">Port 443 in use by VMWare</a></li> <li><a href="/dashboard/docs/troubleshoot-apache.html#serverroot_must_be_a_valid_directory">ServerRoot Must Be a Valid Directory</a></li> <li><a href="/dashboard/docs/troubleshoot-apache.html#xampp_cannot_start_on_port_80_windows_10">XAMPP cannot start on port 80 (Windows 10)</a></li> <li><a href="/dashboard/docs/troubleshoot-apache.html#the_microsoft_edge_browser_cannot_be_used_to_access_local_addresses_using_the_machine_host_name">The Microsoft Edge browser cannot be used to access local addresses using the machine host name.</a></li> </ol> </aside> <h1>Troubleshoot Apache Startup Problems</h1> <div id="preamble"> <div class="sectionbody"> <div class="paragraph"> <p>Are you having difficulty getting your Apache server started? Here is a list of common problems and their solutions.</p> </div> <div class="admonitionblock note"> <table> <tr> <td class="icon"> <i class="fa icon-note" title="Note"></i> </td> <td class="content"> The information in this document is based on <a href="https://community.apachefriends.org/f/viewtopic.php?f=16&t=69784">this ApacheFriends community forum thread</a>. </td> </tr> </table> </div> </div> </div> <div class="sect1"> <h2 id="_port_80_in_use_by_pid_4">Port 80 in use by PID 4</h2> <div class="sectionbody"> <div class="paragraph"> <p>Your XAMPP control panel displays this message:</p> </div> <div class="literalblock"> <div class="content"> <pre>XX:XX:XX [Apache] Port 80 in use by "Unable to open process" with PID 4!</pre> </div> </div> <div class="paragraph"> <p>To solve this problem, follow these steps:</p> </div> <div class="olist arabic"> <ol class="arabic"> <li> <p>Right-click the XAMPP control panel icon and select "Run as administrator". Enter administrator credentials (if required) and click "OK" or "Yes" to proceed.</p> </li> <li> <p>Open your Windows command prompt by clicking the "Shell" button in the XAMPP control panel.</p> </li> <li> <p>At the command prompt, enter this command:</p> <div class="listingblock"> <div class="content"> <pre>netsh http add iplisten ipaddress=::</pre> </div> </div> </li> <li> <p>Open the file <em>C:\Windows\system32\drivers\etc\hosts</em> and add the following line to it. Then, save the file.</p> <div class="literalblock"> <div class="content"> <pre>127.0.0.1 localhost</pre> </div> </div> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image1.png" alt="image1"> </div> </div> <div class="paragraph"> <p>This takes care of mapping the <em>localhost</em> domain name to the local machine, which always has the IP address 127.0.0.1.</p> </div> </li> </ol> </div> <div class="admonitionblock note"> <table> <tr> <td class="icon"> <i class="fa icon-note" title="Note"></i> </td> <td class="content"> On some versions of Windows, you will not be able to edit the <em>C:\Windows\system32\drivers\etc\hosts</em> file without administrator privileges. You can edit the file by right-clicking the Notepad icon and selected the "Run as administrator" menu option, then entering administrator credentials (if required) and clicking "OK" or "Yes" to proceed. </td> </tr> </table> </div> <div class="admonitionblock tip"> <table> <tr> <td class="icon"> <i class="fa icon-tip" title="Tip"></i> </td> <td class="content"> If the problem persists even after performing these steps, it could be due to a problem with Microsoft Internet Information Services (IIS), with Windows Work Folders or with third-party services. <a href="https://community.apachefriends.org/f/viewtopic.php?f=16&t=69784">Refer to this page for alternative solutions</a>. </td> </tr> </table> </div> </div> </div> <div class="sect1"> <h2 id="_ports_80_and_443_in_use_by_skype">Ports 80 and 443 in use by Skype</h2> <div class="sectionbody"> <div class="paragraph"> <p>Your XAMPP control panel displays these messages:</p> </div> <div class="literalblock"> <div class="content"> <pre>XX:XX:XX [Apache] Port 80 in use by "C:\Program Files (x86)\Skype\Phone\Skype.exe" with PID XXXX! XX:XX:XX [Apache] Port 443 in use by "C:\Program Files (x86)\Skype\Phone\Skype.exe" with PID XXXX!</pre> </div> </div> <div class="paragraph"> <p>To solve this problem, follow these steps:</p> </div> <div class="olist arabic"> <ol class="arabic"> <li> <p>Launch Skype.</p> </li> <li> <p>Select the "Tools → Options → Advanced → Connection" menu item and in the resulting screen, disable the use of ports 80 and 443 for incoming Skype connections.</p> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image2.png" alt="image2"> </div> </div> </li> <li> <p>Click "Save". Restart Skype for your change to take effect.</p> </li> </ol> </div> </div> </div> <div class="sect1"> <h2 id="_port_443_in_use_by_vmware">Port 443 in use by VMWare</h2> <div class="sectionbody"> <div class="paragraph"> <p>Your XAMPP control panel displays these messages:</p> </div> <div class="literalblock"> <div class="content"> <pre>XX:XX:XX [Apache] Port 443 in use by ""C:\Program Files (x86)\VMware\VMware Workstation\vmware-hostd.exe" -u "C:\ProgramData\VMware\hostd\config.xml"" with PID XXXX!</pre> </div> </div> <div class="paragraph"> <p>To solve this problem, follow these steps:</p> </div> <div class="olist arabic"> <ol class="arabic"> <li> <p>Launch VMWare Workstation.</p> </li> <li> <p>Use the "Edit → Preferences → Shared VMs" menu and in the resulting dialog, enter a new port number for the VMWare Workstation Server.</p> </li> <li> <p>Click "OK" to save your changes. Restart VMWare Workstation for your change to take effect.</p> </li> </ol> </div> </div> </div> <div class="sect1"> <h2 id="_serverroot_must_be_a_valid_directory">ServerRoot Must Be a Valid Directory</h2> <div class="sectionbody"> <div class="paragraph"> <p>Apache startup includes an error message like the one below:</p> </div> <div class="literalblock"> <div class="content"> <pre>httpd.exe: Syntax error on line XX of X:/xampp/apache/conf/httpd.conf: ServerRoot must be a valid directory</pre> </div> </div> <div class="paragraph"> <p>This is a common issue for XAMPP installations on portable devices. It occurs if the Apache configuration file points to a directory that no longer exists (for example, due to a drive letter change when a portable device is removed and reinserted). To solve this problem, follow these steps:</p> </div> <div class="olist arabic"> <ol class="arabic"> <li> <p>If the Apache service is registered (indicated by a green check mark next to its name in the XAMPP control panel), unregister it by clicking the check mark and answering "Yes" in the resulting dialog box.</p> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image3.png" alt="image3"> </div> </div> </li> <li> <p>Edit the <em>setup_xampp.bat</em> file in your XAMPP installation directory (usually, <em>C:\xampp</em>). Within the file, find this line:</p> <div class="literalblock"> <div class="content"> <pre>%PHP_BIN% -n -d output_buffering=0 %CONFIG_PHP%</pre> </div> </div> </li> <li> <p>Edit the line to include the special directive "usb" at the end, so that it looks like this.</p> <div class="literalblock"> <div class="content"> <pre>%PHP_BIN% -n -d output_buffering=0 %CONFIG_PHP% usb</pre> </div> </div> </li> <li> <p>Save your changes. The, execute the file by double-clicking it in the Windows Explorer or executing it at the command prompt. This will fix any and all wrong base paths.</p> </li> </ol> </div> </div> </div> <div class="sect1"> <h2 id="_xampp_cannot_start_on_port_80_windows_10">XAMPP cannot start on port 80 (Windows 10)</h2> <div class="sectionbody"> <div class="paragraph"> <p>By default, Windows 10 starts Microsoft IIS on port 80, which is the same default port used by Apache in XAMPP. As a result, Apache cannot bind to port 80.</p> </div> <div class="paragraph"> <p>To check whether port 80 is in use, open a command prompt and run these commands:</p> </div> <div class="literalblock"> <div class="content"> <pre>netstat -o -n -a | findstr 0.0.0.0:80 netstat -o -n -a | findstr 127.0.0.1:80</pre> </div> </div> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image4.png" alt="image4"> </div> </div> <div class="paragraph"> <p>To disable IIS from running on port 80, follow these steps:</p> </div> <div class="olist arabic"> <ol class="arabic"> <li> <p>Open the Services panel in Computer Management.</p> </li> <li> <p>Search for the "World Wide Web Publishing Service" and select it.</p> </li> <li> <p>Click the link to "Stop the service".</p> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image5.png" alt="image5"> </div> </div> </li> <li> <p>Double-click the service name.</p> </li> <li> <p>In the "Startup type" field, change the startup type to "Disabled".</p> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image6.png" alt="image6"> </div> </div> </li> <li> <p>Click "OK" to save your changes.</p> </li> </ol> </div> <div class="paragraph"> <p>You should now be able to start Apache in XAMPP on port 80.</p> </div> </div> </div> <div class="sect1"> <h2 id="_the_microsoft_edge_browser_cannot_be_used_to_access_local_addresses_using_the_machine_host_name">The Microsoft Edge browser cannot be used to access local addresses using the machine host name.</h2> <div class="sectionbody"> <div class="paragraph"> <p>If your local machine has the host name 'myhost', you will not be able to access URLs such as <em><a href="http://myhost" class="bare">http://myhost</a></em> in Microsoft Edge. To resolve this, you should instead use the addresses <em><a href="http://127.0.0.1" class="bare">http://127.0.0.1</a></em> or <em><a href="http://localhost" class="bare">http://localhost</a></em>.</p> </div> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image7.png" alt="image7"> </div> </div> <div class="imageblock"> <div class="content"> <img src="./images/troubleshoot-apache/image8.png" alt="image8"> </div> </div> </div> </div> </article> </div> </div> </div> <footer> <div class="row"> <div class="large-12 columns"> <div class="row"> <div class="large-8 columns"> <ul class="social"> <li class="twitter"><a href="https://twitter.com/apachefriends">Follow us on Twitter</a></li> <li class="facebook"><a href="https://www.facebook.com/we.are.xampp">Like us on Facebook</a></li> <li class="google"><a href="https://plus.google.com/+xampp/posts">Add us to your G+ Circles</a></li> </ul> <ul class="inline-list"> <li><a href="https://www.apachefriends.org/blog.html">Blog</a></li> <li><a href="https://www.apachefriends.org/privacy_policy.html">Privacy Policy</a></li> <li> <a target="_blank" href="http://www.fastly.com/"> CDN provided by <img width="48" data-2x="/dashboard/images/fastly-logo@2x.png" src="/dashboard/images/fastly-logo.png" /> </a> </li> </ul> </div> <div class="large-4 columns"> <p class="text-right">Copyright (c) 2018, Apache Friends</p> </div> </div> </div> </div> </footer> <!-- JS Libraries --> <script src="//code.jquery.com/jquery-1.10.2.min.js"></script> <script src="/dashboard/javascripts/all.js" type="text/javascript"></script> </body> </html>
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